Virgin media ping spikes. The light has always been orange with no other lights, but the internet has worked at 100-380 mbps. Our team has taken steps to help minimise any disruption while continuing to work on a permanent resolution as a priority. This will "ping" your router and give a graph for each day of both your latency and packet loss. The issues are still extremely prevalent and sometimes more so than before. Update your drivers. Playing online games would have me jump around from normal 30-41ms ping, all the way to 500ms ping and make games completely unplayable online. My hub stats have been checked and they are good. 0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 0 12 Replies Hi i have had VM 2gig for almost 2 weeks and so far the DL and UL speeds have been good but for some reason i have experienced spikes in latency, from 20-30ms up to 2000ms every 20 seconds or so on hub5x almost like clockwork making online gaming frustrating as everything freezes and then catches up to itself almost like im loosing connection Slow download speed, high ping, latency spikes Hello, I have recently switch to Virgin from other provider hoping to get more quality broadband in my house. Now, select Internet Protocol Version 4 (TCP/IPv4) and click Properties. Every day we've had random spikes where latency is extremely high. We moved house over a week ago and installed Virgin for the first time. cpl, and click OK. Sep 28, 2025 · Ping spikes 2 days ago got VM broadband , speed is normal but stability is awful . I've ruled out The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. A Virgin Media spokesperson told ISPreview: “We’re aware that a small handful of customers may be experiencing latency spikes and we apologise for any inconvenience caused. Flush DNS and reset Winsock. 0- if so, this is possibly a hardware issue, and the only solution is getting a different router and putting the Superhub into modem mode. While the engineer did come and tighten all our cable connections, the high ping spikes remain. You are sharing the local network with some very heavy users. Is it possible is a neighbour is connected to your line that it can cause latency issues? hub stats 3. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112 Sep 28, 2025 · Ping spikes 2 days ago got VM broadband , speed is normal but stability is awful . Ping spiking every 2-5 seconds to 100+ Been trying multiple solution nothing helped , saw people say turn router in modem mode, but modem option is not present in hub 5x Like 0 Hello All, Looking for some help with a really annoying issue I'm having on my 1Gbps line with Virgin media, speed is fine but intermittently I am getting huge ping spikes that can sometimes reach over 4000ms (see 1st image) How I noticed this was being on Discord and the connection dropping out intermittently, it can happen once in 5 minutes or many times in quick succession. Ping spiking every 2-5 seconds to 100+ Been trying multiple solution nothing helped , saw people say turn router in modem mode, but modem option is not present in hub 5x Like 0 Huge latency spikes Recently switched to Virgin from Sky due to this same issue. Mar 20, 2023 · Virgin Media Hub 3 & 5 ping issues! :: Fibre Broadband :: think broadband. Set the Virgin Media Hub from router to modem mode. You can see in the image these tests run for around a 5 seconds each so these spikes are happening every 3-8 seconds. log exit. Set custom DNS servers. Press the Windows key, type cmd, and select Run as administrator under Command Prompt. Print Thread Jump to Huge latency spikes Recently switched to Virgin from Sky due to this same issue. ” Oct 4, 2025 · While in most cases, the issue seems to be on the end of Virgin Media due to an overloaded and congested network, there could be external issues as well. Originally it would be minor ping spikes that were only tangible whilst gaming, and would only occur a couple of hours a week. log NETSH int ipv6 reset reset. A tutorial on how to fix high ping issues on Virgin Media (if applicable) I have been having ping issues for weeks on my Gig1 package (Hub 5). Type the following commands and press Enter after each: ipconfig /flushdns ipconfig /registerdns ipconfig /release ipconfig /renew NETSH winsock reset catalog NETSH int ipv4 reset reset. Connecting to a server in Manchester from London shouldn't really give above 20ms let alone jumping above 200. But if you are facing bad ping and high latency issues, you can refer to our post for some effective troubleshooting methods. Like 2000 ping high. However, over the following months, problems have become more persistent and have started to intermittently affect most areas of internet usage. Both my download speed and ping in games is fine and can download this extremely fast, everything points towards having fast Internet but I still get lag and I don't know what's causing it. To give a bit of background, I am a streamer and content creator while also playing competitively in a few FPS titles. Press the Windows key + R, type ncpa. I'm guessing you may have the Superhub 3. According to your BQM the situation is unchanged. High ping spikes pls help I keep getting ping spikes over 244ms randomly. Right-click your active network and select Properties. Ping Spikes and Latency Issues I have used Virgin Media for a long time and have been satisfied with the speeds they provide but I just feel like I have constant issues with latency and ping spikes. jenn xefwf pvtzh ubyf qknoij cjpyrh rhebb qeowbd ysork tzej